In this guide, you will learn why your Android smartphone stops displaying call history, how to fix it, and how to avoid this problem in the future. Let us start without delay.
9 Ways to Fix Call History Not Showing on Android
There can be many reasons why your smartphone currently stops displaying call history. The most common ones could be:
Limited call history display: Android phones can only store a maximum of 500 call logs. Once you start creating more call logs (when you make, receive, or miss calls), your device will start deleting the oldest call logs you have on your phone. Not enough storage: when you run out of storage space on your device, the OS may automatically delete the old call logs to save space. Bug in the app: just like other apps, phone dialing apps also have issues with errors. This results in the app not behaving properly and also not displaying call logs. No permission to display call records: Almost every Android app running in the latest version of Android requires permission to access mobile calls. If the system does not allow phone apps to access call logs, it may be difficult for phone apps to view call history. An issue with the smartphone: along with the other issues, your smartphone software can cause calls not to be displayed on your smartphone. This is a very rare case. Nevertheless, you can update the phone’s operating system.
Restart Smartphone
Rebooting or restarting your Android device is the easiest and most effective way to solve the problem of the phone app on your smartphone not displaying call history. When you reboot a device, the system shuts down all running processes and apps and then reloads the operating system. This process clears the device’s memory and cache, which can fix most app problems.
Different smartphones perform different steps to reboot a device. However, most steps are very similar for all Android smartphones. How to restart an Android smartphone (the most common technique)
Allow Phone App to Access Call Logs
Apps need system permission to access the data on your device. With each new Android version, Google has made it harder for app developers to access data, storage, and more to improve privacy. Access permissions are now required for every app on Android, and you can turn permissions on and off whenever you want. If the app crashes on your smartphone, there’s a chance that the app does not have permission to read or write data or that the app permissions have been reset. To fix the problem, you can check the app permission and see whether the required permissions are allowed or not. To check the app permissions, long press the app >and tap Info > permissions. How to grant call logging permissions:
Open your smartphone and go to ettings. Now go to Apps. Use the search to locate the ‘Default Phone’ app. Alternatively, Long-press on the Phone app icon and tap the ‘i’ icon from the menu that appears. Once you are in click on the Permissions tab. Tap Call Logs and select Allow on the following screen.
Set Automatic Date and Time
The phone app on your smartphone synchronizes the call history with the current date and time on your smartphone. If your phone is set to an incorrect date or time, it may display a different call log or no call log at all. You can easily fix this problem by setting an automatic date and time.
Go to your phone’s “Settings” app. Scroll down and select “System” or “System & Device,” depending on your device. Tap “Date & Time.” Turn on the “Automatic date & time” or “Use network-provided time” option. If the option is already enabled, you can turn it off and on again to update the network time. When prompted, you may need to select your time zone. Then, restart the device and open the Phone app.
Force Stop the Phone App
Android smartphones have a built-in “Force Stop” feature that allows you to pause and stop a particular app that is currently running in the background. When you force-stop an app, the app is closed, and its background processes are stopped. Forcing an app to stop can be useful if the app is having problems or crashes. It is also a useful tool to free up system resources when too many apps are running in the background, which can improve the performance of your device. To force stop an app on Android, you can follow these steps:
Clear Phone App Cache
The app cache is a temporary storage on your smartphone that contains data and files such as images, videos, and other data that an app needs to access frequently to make the app load faster. Almost every app, including the phone app, uses this cache to load faster and run more smoothly. If the device has problems with the cache memory over time, it may cause the app to stop working. You can simply clear the cache to fix this problem. Clearing the app cache will not delete any personal data such as login credentials, saved settings, or app-related documents. It only removes temporary files and data that the app has stored in the cache. To clear the cache on an Android device, you can follow the steps below: Alternatively, you can clear the cache for all system apps on your device by following these steps:
Free-Up Device Storage
Sometimes insufficient storage can cause the app to display errors on your smartphone. On most Android smartphones, you’ll see a warning in the notification bar saying there isn’t enough storage” or “Storage space running out.” When the system runs out of storage, the operating system deletes the call logs to make more space for your system. Most applications use internal or external storage to read or write data. Make sure that your device has enough storage. If you run out of storage, follow the steps below to free up storage space on your Android smartphone.
Update the Phone App
Sometimes the specific version of the app can be the reason for the crash on your smartphone. This may be a developer’s mistake, or the specific version of the app is not optimized for your device. You can easily fix this issue by updating the phone app in the Google Play Store.
Change the Default Phone App
The best thing about Android smartphones is the customization. You can easily replace system apps like phone dialer apps with third-party apps. This can be very useful, especially if the default phone app has some issues. There are plenty of third-party dialer apps in the Play Store. Here are the five best apps you can consider.
Phone by Google Truecaller True Phone Dialer & Contacts Easy Phone Simple Dialer
Once you have installed the app, you can set it as your default phone. Here are the steps on how to set the new phone app as default:
Go to your phone’s “Settings” app. Scroll down and select “Apps” or “Applications,” depending on your device. Find the app you want to set as default and tap on it. Scroll down and select “Set as default” or “Open by default.” Select the type of action you want to set the app as default for. For example, if you want to use Google Chrome as your default browser, select “Set as default browser“ Select the app from the list of available apps.
Factory Reset Your Smartphone
If the above troubleshooting methods don’t work, you can reset your Android smartphone as a very last resort. When you factory reset a device, all data, settings, and apps on the device are deleted, and it’s reset to the original factory settings, just like the new device. All your personal data, including contacts, Google accounts, photos, videos, music, and documents, will be deleted from the device’s internal storage. You need to set up your reset device just like you set up a new device. This is how you can fix the call history that isn’t displayed on your smartphone. We have listed the most possible cases and solutions for each problem. To avoid this kind of problem in the future, make sure you don’t reset permissions for a default phone app, make sure you have enough storage space on your smartphone, and restart your smartphone every now and then to remove unnecessary background tasks on your smartphone. Let’s know what method helped you fix the problem in the comments below. To prevent call logs from disappearing, ensure that your phone has enough storage space, check the settings of any third-party apps, and avoid accidentally deleting call logs. Please note that the steps may vary slightly depending on the device and version of Android you are using. Method 1: Using Google Drive Backup Method 2: Using a Third-Party Data Recovery App Method 3: Contacting your Service Provider If the above methods don’t work, you can request a copy of your call logs from your service provider. There may be a fee for this service, and call logs may not go back as far as some providers allow. The chances of successfully recovering deleted call logs depend on how long ago they were deleted and whether new data has overwritten them. The chances of recovery increase if you act quickly.
